Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments, and we will revise their design with no extra charges, given that the design and concept remain intact. The revision turnaround time will be 48 hours.

Refund Policy

Pinnacle Design Agency allows you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only; requesting revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We rely on the customer’s prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives proper feedback to get the desired results.

We won’t entertain or refund any orders if the client stays non-responsive for 45 Days; however, the client can email us to hold the project if there is some personal issue.

If the client wants to forfeit any part of the discounted package, the refund (if applicable) will be made for the whole package. For example; if the client has availed the discounted package for a Logo & Website and only wants to avail one service instead of both, he/she will not be applicable for any refund.

Furthermore, the customer shall forfeit the right to the refund outlined above if the customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond promptly to a status notification from "Pinnacle Design Agency ".

In case of finalizing one part of the order, the customer won’t be eligible for a refund for the remaining package.

24-hour design fees and 24-hour rush changes are non-refundable.

No refund is available for design firms or those who order our design services on behalf of another entity. If an order cancellation request is posted before the delivery of the

initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, committed at the time of sale, or the designs are not delivered according to the delivery policy, though a proof is required for such commitment, a refund can be claimed. You agree that for bundle packages (e.g., Logo, Stationery, Website, Social Media, and Brochure), the refund will be as per the services availed. If there is any discontinuation with a certain service included in the bundle package, then the refund must be claimed before initiating that service.

The following terms and conditions apply to all the services purchased by the client and provided by Pinnacle Design Agency .

On any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Pinnacle Design Agency cancels or ends your Contract for a reason other than your breach or non-execution.

All refund requests will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void, and a refund request will not be entertained.

Once the project has been entered into the revision phase, the refund offer will be void, and the refund request will not be entertained.

On the off chance that demand for a refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).

If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us to address your concerns.

No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.

No request for a refund will be entertained if the customer goes unresponsive at any point in time for 5 working days.

All refund requests must be communicated to the support department. Pinnacle Design Agency reserves the right to approve/reject any refund requests based on an individual case-to-case premise.

No refund will be entertained after the final files have been delivered.

For Website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages created with the client’s approval.

All refund requests must be communicated to the support department. Pinnacle Design Agency, in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case to case premise.

For Pinnacle Design Agency /Custom bundles, a refund will be applied just as on the single packages.

For instance, if you request a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved; however, a discount won’t be given. However, further revisions will be provided until you are satisfied.

It is also to be noted that, under any circumstances, both parties (Pinnacle Design Agency & Client) agree not to attack/criticize each other and any of its employees, associate/s or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or after the contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media platform in a way that brings a bad name to either party or any of its employees, associate, or partner. In case of a breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Money-Back Guarantee depends on that the request is set per some basic honesty. Where a client has placed design orders with more than one agency for the same job, intending to claim a refund, Pinnacle Design Agency does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.

All design jobs require client input before finishing the design, so it is requested that the customer be active throughout the process and give feedback to get the required results.

100% unique design guarantee qualifies you for a new logo if the logo designed by Pinnacle Design Agency is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event, and Pinnacle Design Agency won’t acknowledge any responsibility or claim of any compensation in such a case. After finalization of logo it needs to go through the registration process in order to have complete ownership and 100% rights over the logo.

How To Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:-

• i. Toll free # +1-213-693-1678

• ii. Live Chat.

• iii. Email (info@pinnacledesignagency.com)

We will try to resolve your query and concern in light of our revision policy immediately or email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Pinnacle Design Agency and you would not legally be allowed to display any version of the design sent by the company.

1. Since the design rights would now be transferred to Pinnacle Design Agency, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item, or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies Pinnacle Design Agency would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here (info@pinnacledesignagency.com).

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns, and any other instructions for the designer. Failure to actively check my account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please get in touch with customer support at any time for prompt assistance.

Quality Assurance Policy

For complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.

The designs are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain and Hosting

Domain and Hosting are provided if included in your customized package.

Emails can only be provided if your website is hosted on our server.

If you wish to opt-out of hosting the website with us, you will not be provided with email accounts.

Delivery Policy

All design order files are delivered to My Account as specified on the “Order Confirmation” date. An email is also sent to inform the client about their design order delivery to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client’s account area.

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation.” An email is also sent to inform the client about their design order delivery to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of the order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries.

You can get in touch with us at whatever time, and we promise a prompt reply.

Correspondence Policy

YOU concur that Pinnacle Design Agency is not at risk for any correspondence from email address (es) other than the ones taken after by our particular area, i.e., “info@pinnacledesignagency.com” or/and any toll-free number that is not specified on our site. Pinnacle Design Agency ought not to be considered in charge of any damage(s) brought about by such correspondence. We assume the liability of any correspondence through email address (es) under our space name or/and through the toll-free number, i.e., as specified on Pinnacle Design Agency Website.

Money-Back Guarantee

We are extremely confident of the work we do, which is why we back it up with a money-back guarantee. If we are unable to meet and beat your expectations, we’ll give you a refund.

100% Unique Design Guarantee

At Pinnacle Design Agency we promise that all of our logos are produced/designed from scratch. We will provide you a logo that is adept and in complete compliance with your design brief.